In the fast-paced world of leadership, conflict is not only inevitable but can also be a powerful catalyst for change and growth.
This course equips leaders with essential tools and techniques to navigate conflicts effectively, turning potential disputes into opportunities for collaboration and innovation. You will learn to identify the root causes of conflict, employ constructive communication strategies, and implement resolution techniques that foster a positive and productive work environment. Join us to transform your approach to conflict management and enhance your leadership effectiveness, ensuring that every challenge leads to growth and strengthened relationships!
Learning Objectives:
Understand the Nature of Conflict: Analyze the sources and types of conflict within teams and organizations, recognizing the potential impact on productivity and morale.
Identify Conflict Styles: Evaluate different conflict management styles and their implications, equipping leaders to adapt their approach to various situations.
Employ Effective Communication Techniques: Develop advanced communication skills to facilitate open dialogue, promote understanding, and reduce tension in conflict situations.
Implement Resolution Strategies: Learn practical strategies for resolving conflicts constructively, including negotiation techniques and mediation processes that promote collaboration.
Foster a Positive Conflict Culture: Cultivate an organizational culture that views conflict as an opportunity for growth and encourages team members to engage in constructive discussions.
Who Should Attend:
Executive Directors and Senior Leaders: Decision-makers responsible for guiding organizational culture and addressing conflicts that may arise within teams.
Human Resources Managers: Professionals tasked with managing employee relations and resolving workplace disputes effectively.
Team Leaders and Supervisors: Individuals overseeing staff and seeking strategies to handle conflicts constructively.
Program Managers and Coordinators: Staff managing projects and teams, aiming to maintain a harmonious and productive work environment.
Board Members: Members involved in governance who wish to navigate conflicts that may impact organizational decision-making.
Volunteer Coordinators: Individuals managing volunteers, looking to address and resolve conflicts to ensure effective collaboration.
Meet Your Trainer: Crystal Brown
Crystal Brown helps individuals and teams reach new heights by transforming how they take responsibility, communicate, and lead. She blends research-based strategies, psychological science, and real-world experience to deliver engaging, practical sessions that spark meaningful, lasting change. Her approach is both thoughtful and action-oriented, and the most rewarding part of her work is seeing people gain clarity, confidence, and momentum toward their goals.
Crystal is a certified executive coach with additional certifications in communication and leadership development. She holds a master's in psychology from Pepperdine University and a bachelor’s in mass communications and sociology from UC Berkeley.